Welcome To City To Country Care
We care about you and will work together with you, we will tailor your services to your needs and wants. We will listen to you, treat you with respect and dignity; be honest and open with you to make sure your goals are achieved.
· Professional Staff
Our goal is to provide services using the person-centred model of care by using our core values of respect, human dignity, integrity, accountability and honest communication.
· Quality Service
We strive to deliver a quality service and to this we have a robust continuous improvement process and evaluate our services regularly. You can help us by providing feedback.
Home and Living Options
Social and Community Participation
Home and Living Options
· SIL (Supported Accommodation)
· MTA – (Medium Term Accommodation)
· Short Term Accommodation (Respite)
· ILO (Individualised Living Options)
Social and Community Participation
Social and Community Participation
Social and Community Participation
Mental Health
Capacity Building
Social and Community Participation
Psychosocial Recovery Coaching
SUPPORT COORDINATION
What is Support Coordination
City to Country Care provides the following supports that can be included in your plan under the category of Support Coordination:
1. Support connection – This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and pursue your goals.
- Support coordination – coordination of supports: This support will assist you to build the skills you need to understand, implement and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
How can we do this?
City to Country Care will work with you and your support network to assist you in exploring your options, educating you on how to navigate the NDIS and how to effectively use your funding by:
Step 1
Implementing your Plan
We will get to understand who you are, what is important to you and what you need. We will explain your NDIS Plan and support budgets you have been given, we will assist with engaging new services, arrange assessments required, organise service agreements; a Support Coordinator is your go to person for all things relating to your NDIS Plan.
Step 2.
Monitoring and Reporting
It is our role to make sure you are happy with the services you are receiving and if not to look at solutions or alternatives to resolve this. Throughout the duration of your plan we will observe this with you and if required, make necessary changes to services.
We are responsible for reporting progress of your plan on a regular basis to the NDIS. We will complete all reports for the annual review, or if there is a change of circumstances, we will complete all necessary paperwork and reports for this as well.
Step 3.
Reviewing Your Plan
If you find during your plan that your needs have changed and your plan is not now meeting your requirements, we will assist you to complete documentation to lodge a change of circumstances form, collect and put together appropriate documentation and submit to the NDIS for consideration.
Prior to your plan ending we will meet with you and you can tell us if your goals are still relevant to your needs. We will contact your support providers to gather any reports or supporting documentation that will assist in the review process, to inform the NDIS of your support needs for the next 12 months.
Before the end of the Plan, we will meet and decide if your goals are still relevant to your needs. We will contact your Support Providers to gather any reports or supporting documentation that will assist in the review process, to inform the NDIS of your support needs.
HOME AND LIVING OPTIONS
SIL - Supported Accommodation
City to Country Care provides Supported Independent Living (SIL) which is help and/or supervision of daily tasks to help participants live as independently as possible, while building their skills.
City to Country Care provides this model of supported accommodation to people who want to feel included, to live life their way, be in a safe and happy home environment. You are able to have a place you can call home and live independently, where your choices and privacy are respected.
City to Country Care homes house up to 4 participants and have 24x7 carers on site who provide assistance and supports to you. You are able to enjoy the privacy of your own bedroom as well as shared spaces where you will have companionship with people who have similar interests as you do.
You will receive assistance and/or supports with daily living such as personal care, attending medical appointments, medication administration, preparation of meals, household tasks, transportation, community participation, assistance with positive behaviour supports and much more.
You will also enjoy a variety of supervised indoor and outdoor activities from shopping to movie nights, gardening in the backyard and BBQ’s with others.
What are the Benefits of Supported Accommodation with City to Country Care
· You retain your independence. You may even become more independent.
· Live with your friends or make new friends at your new home.
· Develop your living skills, you may even develop new skills.
· Identify and achieve goals.
· Access the community.
· Attend Social events.
· Fun activities to enjoy.
Medium Term Accommodation
City to Country Care provide medium term accommodation as one of our home and living supports. NDIS provides this funding for somewhere to live if you can’t move into your long-term home because your disability supports aren’t ready. Medium Term Accommodation is generally funded for up to 90 days.
For example, you might need medium term accommodation while you wait for your home modifications to be completed. Or you’ve already secured a long term home, such as Specialist disability Accommodation, but you’re waiting for another person to move out before you can move in.
Medium Term Accommodation includes:
· 24/7 hour supports with all aspects of your daily care and activities in a fully furnished, self-contained, accessible premise
· All meals are provided throughout the day including breakfast, lunch, dinner, morning and afternoon tea and supper
· Activities that are fun which you and City to Country Care agree to ie lunches, football, movies, going to the beach etc.
Short Term Accommodation (Respite)
What is Short Term Accommodation
This is funding for supports and accommodation for you to live a short time away from your usual home. Sometimes, your carer may need a break from their caring role. Short Term Accommodation funding covers the costs of your care in another place. This can be used in a block of up to 14 days at a time or for one weekend a month. Maximum funding per plan is 28 days. You may have a short stay with other people, or by yourself.
Sometimes a short stay away from home gives you the chance to try new things; it can be a place to make new friends or develop new skills.
Short term accommodation includes:
· 24/7 hours staffed, fully furnished, self-contained, accessible house
· Personal care
· Accommodation
· Food – All meals provided throughout the day including breakfast, lunch, dinner, morning and afternoon tea and supper
· Activities that are fun which you and City to Country Care agree to ie lunches, football, movies, going to the beach etc.
ILO – Independent Living Options
What is ILO?
An individualised living option helps you use your funded supports to live the way that suits you. It can include things like personal care, help to build your skills, or support with household tasks like shopping or cooking. You can choose the home you live in and set up supports the way that best suits you. An individualised living option is the package of supports that can help you live how you want in the home environment you have chosen.
Having individualised living option supports in your plan will help you work out how you want to live, where you want to live and who you live with. There are lots of choices with individualised living options. You can share your home with friends or housemates. Or you might choose to live in one of City to Country Care’s ILO premises, or on your own with the support you need.
Individualised living option supports don’t include support for activities outside your home, such as work or study, playing sport or going out. If you need support for these activities, we’ll include it in other parts of your plan.
SOCIAL AND COMMUNITY PARTICIPATION
What is the Aim?
City to Country Care can support you to participate in community activities that you enjoy but you may not be able to participate in independently. Our support workers will be able to assist you in joining group activities in the community and ensuring you get there and back home safely. They can also provide you with company to do something you enjoy like going to the movies or out for lunch. This service will help you towards achieving your goal of increasing your social and community participation and possibly form new relationships in your local community with like minded people.
City to Country Care can assist you to access and participate in the community by guiding, mentoring, supporting and motivating you to be successful in achieving your goals and aspirations. This could be by going to the local café to have a coffee, visiting local parks, art galleries, museums, going to the movies, bowling, to the beach, on a ferry ride and much more.
Individual and/or Group Based Activities
City to Country Care is committed to helping you with social supports as this will help you to maintain friendships and keep health and active.
City to Country Care hold a range of activities for people with disabilities from movies to lunches, visits to theatres, gardens, museums and day trips and annual events. Whether you want to go in a group or just with a close friend or support worker, we are here to help you. Getting out and about will help you learn new skills such as how to confidently use public transport, see new sights, make new friends and most of all do the things you love.
MENTAL HEALTH
What is a Psychosocial Disability?
The NDIS Commission defines psychosocial disability as:
‘A mental health issue that affects people’s daily activities such as socialising or interacting with others in a social setting, learning or self-care, or their capacity to fully participate in society’.
Some of the specific disorders include:
· schizophrenia
· obsessive-compulsive disorder (OCD)
· bi-polar disorder
· severe and persistent anxiety and depression
How Can City to Country Care Support a person who has a Psychosocial Disability?
The NDIA defines recovery as ‘achieving an optimal state of personal, social and emotional wellbeing, as defined by each individual, whilst living with or recovering from a mental health condition.
A psychosocial Recovery Coach is a new NDIS support for participants who require support managing complex challenges of daily living.
Recovery coaching is about empowerment and independence, increasing social and community participation. City to Country Care’s Psychosocial Recovery Coaches will work with you and your stakeholders to help you to take more control of your lives and to better manage the challenges you have with your day-to-day living. They have extensive qualifications and lived experience and provide supports in a holistic person centred approach. They will work collaboratively with you to develop and implement a plan, as well as assist with the coordination of NDIS and other supports you may require.
To discuss how one of our Recovery Coaches can assist you, please contact us on or email us on admin@citytocountrycare.com
IN-HOME SUPPORTS
City to Country Care’s In-home support service assist people with a disability to live independently at home and in your community. We also provide drop-in supports to people who live independently at home. Our support staff will work with you to develop a plan of supports that are tailored to your needs, your plan will be reviewed regularly to make sure it is meeting any changing needs that can occur. This includes everything from helping people understand the disability care system to connecting you with services so you can live independently in your own home and will not be at risk of inappropriate placement in a 24-hour care facility.
City to Country Care provide the following in-home and drop-in supports:
- Assistance with personal care routines such as showering, dressing and toileting
- Assistance with household tasks such as shopping, preparing meals, washing clothes and cleaning
- Shopping
- Making and attending appointments
- Laundry, gardening and other household tasks
- Taking prescribed medications
- Recreation, leisure and community access
- Decision-making and choice
- Liaising with other support services and community networks
- Maintaining friendships and social networks
- Accessing cultural and spiritual activities
- Travel and Transport to and from wherever it may be needed or desired, whether it be for appointments or pleasure.
- Development – Life Skills (building your confidence and enabling you to live independently by developing a plan which gives you the training you would need to achieve your goals. For example, educating on personal hygiene, maintaining a clean environment at home, organisational skills etc.
CAPACITY BUILDING
Capacity Building Supports are designed to help build your skills and independence in your daily life. The funds are used to support goals that specifically build on your long-term independence. For example, Capacity building supports will provide you with the knowledge, skills and education to prepare healthy meals yourself rather than having meals delivered on a weekly basis, which is covered under Core Supports.
There are a number of Capacity Building areas that City to Country Care would be happy to support you with. They are:
v Support Coordination is a fixed amount of funding that can be used to engage a Support Coordinator who can help you to connect with, and implement your plan.
v Improved Living Arrangements helps you to find and maintain appropriate accommodation for your needs.
v Increased Social and Community Participation helps you with the development and training of life skills to encourage your participation in your community, and with social and recreational activities.
v Finding and Keeping a Job helps you to find and maintain employment. This funding can be used for employment related support, training and assessments.
v Improved Relationships helps you to develop positive behavioural strategies to better your interactions with people in your life and community.
v Improved Health and Wellbeing helps you to manage the impact of your disability through exercise and diet advice. It’s important to know, that gym memberships are not included in your funding.
v Improved Learning provides training and advice to help you move from school into higher education, like university or TAFE.
v Improved Choices helps you to manage your plan funding with the help of a Plan Manager.
v Improved Daily Living helps to build your capacity to engage within your community or to be more independent at home by providing assessment, training or therapy to help increase your skills.
DAY PROGRAM / GROUP ACTIVITIES
City to Country Care’s Day Program and Group Activities provide a great way to meet people, make friends with others who have similar interests to you, developing life skills and connecting with your community.
All activities and outings are based on common interest or needs and can be either individual or group. Our programs are designed for you to achieve your goals and to fulfil your interests and aspirations.
City to Country Care focus on short- and long-term benefits for you, including:
· Community participation – inclusion in a variety of leisure, sport/hobbies, and activities.
· Building confidence and self-esteem by finding new talents, skills, and abilities that you have, but may not realise it.
· Building confidence and social skills – providing opportunities to meet new people and forming new friendships.
· Capacity building programs and opportunities to develop independence and real-life skills, including self-care, travel, cooking, shopping, literacy, numeracy, and computer skills.
· Health and well-being initiatives.
· Mainly and most importantly is to have fun.
If you would like to join us, please give us a call.
Why Choose City To Country Care
YOU'RE OUR FOCUS
To us, you are not just a number you are a unique person who we wish to get to know as a person, building a supportive team around your needs and helping you achieve what you set out to do.
WE ARE MENTORS/EDUCATORS
Professionally trained and with years of experience across varying sectors, our team are here to help people with all levels of disabilities, including high and complex needs, as well mental health and those with criminal convictions.
We are here to assist you, not to take over you. We will encourage you, share your achievements, look at how to remove barriers that prevent you from reaching your goals. We are hear for your success in meeting your goals and aspirations.
WE ARE COMMITTED
Our team is committed to ensuring you have the supports you need, are in place, when you need them. We are committed to providing the highest quality of care that we can to you as we know our success is your success.
ABOUT CITY TO COUNTRY CARE
Our mission is to provide supports that are unique and flexible, which will empower and enrich a person’s life. To provide professional staff who are dedicated and skilled. To continuously improve supports by reviewing, evaluating and adapting supports through regular reviews and feedback.
Our primary objective is to deliver a cost-effective service, with highly trained and professional care staff that are reliable, person centered focused and trustworthy. City to Country Care’s principles is to deliver continuity and flexibility in service delivery
We aim to provide holistic and personalized approach to services utilizing our core values of Respect, Human Dignity, Integrity, Accountability and honest communication.
City to County Care provides a 24 hour 7 days per week on call service guaranteeing our participants needs are met in a timely and efficient manner. We believe in clear and honest communication and we understand our participants satisfaction is the key to our success.
OUR MISSION AND VISION
Mission Statement
City to Country Care’s mission is to provide supports that are unique and flexible, which will empower and enrich a person’s life. To provide professional staff who are dedicated and skilled. To continuously improve supports by reviewing, evaluating and adapting supports through regular reviews and feedback.
Our Vision
City to Country Care’s vision is to provide holistic supports using core values of respect, professionalism and reliability, hence supporting individuals in meeting their goals, dreams and aspirations.
Our Values
Respect, Human Dignity, Integrity, Accountability and honest communication.
Our Procedures
To enable us to provide a holistic comprehensive service we regularly review and monitor our policies and procedures in order for remain compliance with legislative requirements.
National Disability Insurance Scheme
What is the NDIS?
The National Disability Insurance Scheme (NDIS) was established by the Australian Government to give people with disability a greater choice and control over the support they receive. This support can be assistance or products that help a person in their daily life and helps them participate in the community and reach their goals.
What Does the NDIS Fund?
The NDIS will fund “reasonable and necessary” supports that are related to someone’s disability and help them:
- pursue their goals, objectives and aspirations;
- increase their independence;
- increase social and economic participation; and
- develop their capacity to actively take part in the community
City to Country Care have experienced staff with extensive experience, over 30 years, in the delivery of services under the NDIS umbrella.
City to Country Care believe we have a very good understanding of the NDIS and we are able to support you to get the most from your NDIS Plan.
The NDIS price guide can be found by visiting the NDIS website: https://www.ndis.gov.au/